Q | How do I set up my E-mail in Outlook Express?
A |
Click here for step-by-step instructions. If you have additional questions, call Newnan Utilities Technical Support at 770-683-5516.
Q | How do I set up my E-mail in Mac Mail?
A |
Click here for step-by-step instructions. If you have additional questions, call Newnan Utilities Technical Support at 770-683-5516.
Q | How do I customize Acceleron's Webmail?
A |
Click here for step-by-step instructions. If you have additional questions, call Newnan Utilities Technical Support at 770-683-5516.
Q | How do I add a new E-mail account?
A | Call Newnan Utilities Technical Support at 770-683-5516. Please have your account number, a user name, and password available when you call.
Q | When I try sending E-mail containing a picture (.jpg) attachment, I receive a failure notice every time. What's wrong ?
A | There is a new vulnerability found in Windows Operating Systems that .jpg and .jpeg files can help exploit. In an effort to protect our customers, we have blocked these types of attachments on our mail server. We kindly ask that you compress these files into a *.zip file in order to get them through our filters. As of Jan, 6th, 2006 the block has been removed.
Q | How do I check my E-mail away from home?
A | Point your web browser to
http://mail.numail.org and login using your username (your E-mail address) and password for your E-mail account.
Q |I'm getting E-mails from the FBI and CIA. Is this E-mail real?
A | It is a hoax. Do NOT respond or open the attachment! Simply, delete the message. The
FBI has an article on their website about these hoax E-mails. The E-mail usually comes with an attachment, which is a variant of the
w.sober virus. Please delete and stay up-to-date with your virus protection. If your protection doesn't appear to be catching potential virus in attachments or E-mails, try updating your current program or installing new software. Here are some free options:
Q | I'm receiving E-mails that are not addressed to me. How is this possible?
A | The messages were sent using the blind carbon copy ("Bcc:") line. We all are accustomed to seeing the "To:", "From:", "Cc:", and "Subject:" lines in E-mail. The "Bcc:" line works very much the same as the "Cc:" line. Every recipient in the "Cc:" (Carbon Copy) line will receieve a copy of the message. While the "Bcc:" (Blind Carbon Copy) line strips that information out of the message once it is sent. Meaning, it would appear that the E-mail was sent to someone else but blindly, it had your named attached to it.
Q | I'm getting errors when I check my E-mail in Outlook/Outlook Express. What should I do?
A | Click here to access the Microsoft Knowledge Base article on how to troubleshoot problems with Outlook or Outlook Express when checking or sending mail.
Q | What is spam?
A | Spam is any message or posting, regardless of its content, that is sent to multiple recipients who have not specifically requested the mail. It can also be multiple postings of the same message to newsgroups or list servers that aren't related to the topic of the message. Other common terms for spam include UCE (Unsolicited Commercial E-mail) and UBE (Unsolicited Bulk E-mail). The individuals who send spam are typically people who purchased or harvested a list of E-mail addresses. They send messages from numerous different addresses to all areas of the Web.
Q | What should I do about spam?
A | Never respond to unsolicited E-mail/spam. To the individuals who send spam, one "hit" among thousands of mailings is enough to justify the practice. Never respond to the spam E-mail's instructions to reply with the word "remove." This is a ploy to get you to react to the E-mail and alerts the sender that your E-mail address is open and available to receive mail, which greatly increases its value. If you reply, your address may be placed on more lists, resulting in more spam. Never click on a URL or web site address listed within a spam. This could alert the site to the validity of your E-mail address, potentially resulting in more spam. Never sign up with sites that promise to remove your name from spam lists. Although some of these sites may be legitimate, more often than not, they are address collectors. The legitimate sites are ignored (or exploited) by the spammers; the address collection sites are owned by them. In both cases, your address is recorded and valued more highly because you have just identified that your address is active.
