Answers to frequently-asked technical support questions are available here. If you do not find the help you need, our technical support team is ready to assist you via phone or E-mail.

These PDF manuals will help you with set-up questions. Click to download the PDF.

Q | How do I set up the remote control for my TV?
A | Click the image below that matches your remote model to download the User's Guide. The Guide includes device codes for VCRs and other devices.

Model: AT2000-4

Model: AT2300

Model: ER1

Model: AT2400

Model: AT8400

Model: AT8550

Model: UR5-8400A

Q | My Digital Video Recorder (DVR) is losing frames/sound. What can I do?
A | Unplug the power cord from the back of the unit and plug it back up. Turn the unit back on and wait for the channels to load. This should solve the problem. If not, check your cable connectors and make sure the connectors are connected tightly.

Q | My DRV is showing hard disk errors when I try to play back a recorded show. How can I fix this problem?
A | Format the hard disk of the DVR. To format the hard disk, follow the steps below:

1. Press the cable button on the DVR remote.
   
2. Hold the pause button until the message light blinks.
   
3. Press the page down button once.
   
4. Press the list button three times.

*Note, this WILL erase all previously recorded shows.

If the problem persist, call Technical Support at 770-683-5516.

nuTV Technical Support Hours
Monday-Friday 7:00 AM to Midnight | Saturday-Sunday 8:00 AM to Midnight
Phone: 770-683-5516 | E-mail: support@newnanutilities.org