Acceleron Support for VOIP issues

Answers to frequently-asked technical support questions are available here. If you do not find the help you need, our technical support team is ready to assist you via phone or E-mail.

Q | My VOIP (Vonage, Lingo, etc.) router/adapter keeps dropping calls. What's wrong?
A | The most over-looked item is the layout. The layout should start from the modem. After the modem, it’s the VOIP router. After the VOIP router, connect the PC, or any additional equipment (i.e. a second router).

VOIP Layout :
Newnan Utilities' Cable Modem >> VOIP Router >>> Your Computer

If this doesn't fix the drop out issue, visit the VOIP provider's website for further assistance.

Acceleron Technical Support Hours
Monday-Friday 7:00 AM to Midnight | Saturday-Sunday 8:00 AM to Midnight
Phone: 770-683-5516 | E-mail: support@newnanutilities.org


Top | Return to Acceleron Support Main Page